Zomato Launches 'Restaurant Services Hub'

Zomato Launches 'Restaurant Services Hub': A One-Stop Solution for Pan-India Restaurants

Zomato, a leading food-tech giant, has introduced a comprehensive solution for its restaurant partners to streamline their operations and overcome various complexities. Here's everything you need to know about this new development:

Points Summary

Zomato launched 'Restaurant Services Hub' for restaurant partners.
Services include licensing, taxation, trademarking, registration, and FSSAI registration.
Offers hiring solutions with a guarantee period for new employees.
Piloted the service for six months, helping over 3,200 restaurants.
Plans to introduce POS integrations, device integrations, and hygiene audits.
Partners for hiring: Apna, WorkIndia, Shiftz, Rozgaar Inc, Kaam.com.
Partners for regulatory services: SRV Taxcon, GoAuditz, Plans4U.
Hiring services cost: INR 299-5,250.
Zomato holds 56-57% of the food delivery market share.
Discussing acquiring Paytm Insider for INR 1,500 Cr.

Key Features and Services

Restaurant Services Hub: A platform designed to assist restaurants across India.
Operational Assistance: Helps with licensing, taxation, trademarking, restaurant registration, and FSSAI registration.
Hiring Solutions: Offers options to outsource hiring processes and provides a guarantee period for new employees.
Future Plans: Plans to introduce POS integrations, device integrations, and hygiene audits.

Notable Data and Statements

Pilot Phase Success: The service has catered to over 3,200 restaurants in the past six months.
CEO’s Statement: Rakesh Ranjan, CEO of Zomato's food delivery, emphasizes the vision of creating a full-stack solution for restaurant owners.
Vendor Partnerships: For hiring services, Zomato has partnered with Apna, WorkIndia, Shiftz, Rozgaar Inc, and Kaam.com. For regulatory services, it has tied up with SRV Taxcon, GoAuditz, and Plans4U.
Cost Range for Hiring: INR 299-5,250.

Competitive Landscape

Swiggy's Initiative: On June 20, Swiggy launched a similar recruitment support service for its restaurant partners.
Market Share: As of June 25, Zomato holds around 56-57% of the food delivery market share, according to Goldman Sachs, with a gross order value (GOV) in 2023 being 30-35% higher than Swiggy’s.

Recent and Upcoming Developments

Zomato's Expansion: Recently introduced services like large order fleet, last mile deliveries for office goers, and priority deliveries.
Acquisition Plans: In discussions with Paytm to acquire its events and movie ticketing business, Paytm Insider, for an estimated INR 1,500 Cr.

Overview :

Zomato's 'Restaurant Services Hub' aims to build a more resilient and inclusive ecosystem by providing end-to-end solutions for restaurant owners. This initiative is expected to significantly impact the operational efficiency and scalability of restaurants across India.