How Zomato’s ‘Restaurant Services Hub’ is Transforming the Restaurant Industry

Zomato Launches 'Restaurant Services Hub': A One-Stop Solution for Pan-India Restaurants

Zomato, a leading food-tech giant, has introduced a comprehensive solution for its restaurant partners to streamline their operations and overcome various complexities. Here's everything you need to know about this new development:

Points Summary

• Zomato launched 'Restaurant Services Hub' for restaurant partners.
• Services include licensing, taxation, trademarking, registration, and FSSAI registration.
• Offers hiring solutions with a guarantee period for new employees.
• Piloted the service for six months, helping over 3,200 restaurants.
• Plans to introduce POS integrations, device integrations, and hygiene audits.
• Partners for hiring: Apna, WorkIndia, Shiftz, Rozgaar Inc, Kaam.com.
• Partners for regulatory services: SRV Taxcon, GoAuditz, Plans4U.
• Hiring services cost: INR 299-5,250.
• Zomato holds 56-57% of the food delivery market share.
• Discussing acquiring Paytm Insider for INR 1,500 Cr.

Key Features and Services

• Restaurant Services Hub: A platform designed to assist restaurants across India.
• Operational Assistance: Helps with licensing, taxation, trademarking, restaurant registration, and FSSAI registration.
• Hiring Solutions: Offers options to outsource hiring processes and provides a guarantee period for new employees.
• Future Plans: Plans to introduce POS integrations, device integrations, and hygiene audits.

Notable Data and Statements

• Pilot Phase Success: The service has catered to over 3,200 restaurants in the past six months.
• CEO’s Statement: Rakesh Ranjan, CEO of Zomato's food delivery, emphasizes the vision of creating a full-stack solution for restaurant owners.
• Vendor Partnerships: For hiring services, Zomato has partnered with Apna, WorkIndia, Shiftz, Rozgaar Inc, and Kaam.com. For regulatory services, it has tied up with SRV Taxcon, GoAuditz, and Plans4U.
• Cost Range for Hiring: INR 299-5,250.

Competitive Landscape

• Swiggy's Initiative: On June 20, Swiggy launched a similar recruitment support service for its restaurant partners.
• Market Share: As of June 25, Zomato holds around 56-57% of the food delivery market share, according to Goldman Sachs, with a gross order value (GOV) in 2023 being 30-35% higher than Swiggy’s.

Recent and Upcoming Developments

• Zomato's Expansion: Recently introduced services like large order fleet, last mile deliveries for office goers, and priority deliveries.
• Acquisition Plans: In discussions with Paytm to acquire its events and movie ticketing business, Paytm Insider, for an estimated INR 1,500 Cr.

Overview :

Zomato's 'Restaurant Services Hub' aims to build a more resilient and inclusive ecosystem by providing end-to-end solutions for restaurant owners. This initiative is expected to significantly impact the operational efficiency and scalability of restaurants across India.